Panora · CareersCustomer Support
Customer Support Agent
As a Customer Support Member at Panora, you will be on the front lines of delivering exceptional support to our users. You’ll handle inquiries through our platform.
Remote14+ years oldThis position is paid with Roblox Currency (Robux) every chat and or passed weekly quota.
Heads-up: Our team reaches out via Discord DMs for onboarding. You must be in our server before applying — otherwise we can't move forward and your application is reset.
Join the serverDay-to-day
What you'll do
- Respond promptly to user inquiries.
- Escalate complex issues to the appropriate internal team.
- Maintain accurate records of user interactions and resolutions.
- Uphold Panora’s standards of customer service and professionalism.
The bar
What we're looking for
- Strong written communication skills.
- Experience with Discord preferred.
- Ability to handle multiple inquiries efficiently.
- Professional, courteous, and patient demeanor.
- Availability to meet 150 weekly message quotas.
Perks
What you get
- Gain experience in a fast-growing community platform.
- Work with a collaborative, remote team.
- Build skills in customer service, community management, and support tools.
Next step
Ready to apply?
We'll auto-collect your Discord and Roblox identity from your Panora account. All you have to do is answer the questions.